AI for field service management AI that already knows your operation
TrackVia brings AI directly into the data your team already runs on and the processes you depend on: work orders, inspections, assets, and more. Connect your AI assistant to build and adjust applications, and ask questions about your operation in plain language, right inside TrackVia.
- TrackVia MCP available now
- IRIS AI chat
- Works with the AI you already use
Production applications
Running real operations today
Field submissions a month
Workflows moving through from the field
Operational records
Managed on the platform
Uptime
Commercial, Government and HIPAA environments
AI provides faster answers and apps
AI in field service management can help you operate faster: getting an answer from your own data without waiting on a report, and making a change to how your systems work without waiting on a developer.
Build apps in minutes
TrackVia MCP connects your operational data to the AI assistant your team already trusts, including Claude, ChatGPT, Copilot, Gemini, Perplexity and Antigravity. Once connected, your own AI can build applications, adjust workflows, and answer questions using your real TrackVia data, from the AI environment your team already works in.
Answer questions in seconds
TrackVia IRIS lets your team ask our in-app AI assistant questions about your operational data in plain language and get an answer directly inside TrackVia. No custom dashboard, no waiting on a report.
From your data to an answer or a change, in a few steps
Turn on TrackVia MCP
Available today, for every customer, on every plan. No separate purchase, no sales call.
Connect the AI assistant your team already uses
Claude, ChatGPT, Copilot, Gemini, Perplexity or Antigravity. Authorize the connection once, and your team keeps working in the AI environment they already trust.
Build, adjust, or ask, with your existing permissions
Your AI assistant can build applications, adjust workflows, and pull answers from your TrackVia data, but only within the same access your team already has.
TrackVia IRIS answers questions directly inside TrackVia
Your team can ask a question in plain language right in TrackVia and get an answer sourced from your own data, without leaving the platform.
Safe to change, even in production
Every configuration change carries a preview mode and an automatic backup before it runs, so bulk updates, role changes, and schema edits are safe to make on a live system, whether you make the change yourself or your AI assistant makes it for you. A dedicated sandbox and a full release process mean your team can test a change before it reaches the people doing the work, and a complete record history means nothing changes without a trace.
See the whole platform
Answers and apps in minutes
Customers have already built apps in as little as 20 minutes. When your own AI assistant can build and adjust alongside your team, and your team can ask a question instead of waiting on a report, work moves at the speed of the question, not the speed of a backlog. Teams spend their time running the operation, not waiting on IT or a queue of change requests.
Four key TrackVia capabilities
TrackVia’s field operations intelligence platform provides what you need to build, update, and optimize the apps that keep your business running.
FoundationTrackVia comes with proven modules and workflows, shaped by the work of more than 2,800 practitioners. Start with best practices and easily configure it to match how your operation actually works.
- Pre-built modulesReady-to-use applications for the work operations teams run every day: work orders, inspections, asset records, preventive maintenance, inventory, dispatch, and job close-out.
- Connected data modelTables connect the way your operation does: work orders to assets, assets to sites, parts usage to job costs, inspections to compliance records.
- Right-sized deploymentUse the capabilities your operation actually needs, without paying for an oversized suite built for someone else’s industry.
AutomationTrackVia moves the work forward automatically, so people spend less time chasing approvals, re-entering data, or tracking down what happened in the field.
- Guided workflowsRecords move through defined stages on their own, with the right approvals built into each step. More than 10,000 workflow submissions move through TrackVia from the field every month.
- Self-updating fieldsCalculated and triggered fields update as a record changes, so totals, statuses, and dates stay current without anyone retyping them.
- Offline-ready mobileNative iOS and Android apps capture photos with in-app annotation, notes, checklists, e-signatures, and barcode scans, timestamped and geotagged, signal or not.
- Automatic notificationsEmails fire the moment a record matches the conditions that matter, and reports can be scheduled straight to your inbox.
VisibilityEveryone works from the same current picture of the operation, not a spreadsheet that is already out of date by the time someone opens it. Ask TrackVia IRIS a question in plain language and get the answer straight from that same data, without waiting on a report.
- Live shared recordsCrews and the office read and update the same records in real time, so there is one current version of the truth instead of conflicting copies.
- At-a-glance statusOpen work, crew workload, overdue jobs, site status, and exceptions are visible the moment they change.
- Views and AI built for the jobMore than a dozen ways to see the same data, including grid, calendar, timeline, Gantt, map, kanban, pivot, and chart. AI queries answer questions asked in plain language.
- Role-based dashboardsPublished by role, from a compliance scorecard by site to a multi-site rollup with drill-down into a single job.
FlexibilityTrackVia starts ready to go and stays easy to change as the operation evolves, without waiting on a developer every time something needs to be different. Configure it yourself, or connect the AI assistant you already use through TrackVia MCP and describe the change instead.
- Configure it yourselfYour own team updates forms, workflows, dashboards, and business rules through a visual interface or AI-driven natural language instruction.
- Broad integrationsMore than 6,000 systems and data sources, plus a full REST API and webhooks, plug TrackVia into the systems you already run.
- Enterprise-grade securitySOC 2, HIPAA-compliant, and FedRAMP Class C environments, with single sign-on, multi-factor authentication with passkeys, and field-level role permissions.
- Bulk changesBulk update, delete, role assignment, and user invite, with a full record history, an account-level audit log, and dedicated sandboxes.
The first application I built, it was simple, I think it took 10 minutes.
Common questions
How is AI transforming field service management?
The real shift is where AI gets its context. A general AI assistant can answer questions or draft things, but it doesn’t know your work orders, your inspections, or your assets unless you connect it to that data. Platforms like TrackVia are starting to bring AI directly into the operational systems teams already run on, so an assistant can build a workflow or answer a question using your real data instead of a generic guess. That’s the difference between AI as a separate tool and AI as part of the operation itself.
What is TrackVia MCP, and which AI assistants does it work with?
TrackVia MCP (Model Context Protocol) is a standard connection between TrackVia and the AI assistant your organization already runs on. It works with Claude, ChatGPT, Copilot, Gemini, Perplexity and Antigravity today. However your team has already standardized on AI, TrackVia works alongside it instead of asking you to adopt a new one. It’s available now, for every customer, on every plan.
Does TrackVia work with the AI assistant we already use?
Yes. TrackVia MCP works with the AI assistant your team has already standardized on; it’s built to fit into your existing AI environment rather than ask you to adopt a new one. It’s also available to every TrackVia customer on every plan today, with no separate purchase or sales conversation required to turn it on, which is not how every platform in this space handles AI access.
What can TrackVia IRIS answer, and what can’t it do?
IRIS lets you ask questions about your operational data in plain language and get an answer directly inside TrackVia, instead of building a dashboard or waiting on a report. It’s read only. It answers questions about the data you’re already authorized to see, and it doesn’t change any records, take any action, or replace the people doing the work.
What is an MCP server?
An MCP server is the technical piece that lets an AI assistant connect to a specific system, in TrackVia’s case your operational data, using the Model Context Protocol (MCP), an open standard for connecting AI assistants to outside tools and data. TrackVia’s MCP server is what your AI assistant connects to when you turn on TrackVia MCP. If you’re looking for developer documentation on building or configuring it, that lives on our developer site rather than here.
Does connecting an AI assistant change what people on my team can see?
No. Whether your team works through TrackVia MCP or IRIS, access follows the same permissions your team already has in TrackVia. An AI assistant doesn’t get broader access than the person using it, and IRIS only ever surfaces information that person is already authorized to see.
Solutions that connect
Explore pre-built modules and low-code automation functionality in TrackVia.
Built for your industry
The same modules and powerful AI capabilities, shaped to how each sector actually runs.
Ready to get started?
See how AI fits your operation
A working session on what TrackVia MCP and IRIS can do with your own data.