TRACKVIA SYSTEM STATUS

Find out more about TrackVia system status, scheduled maintenance and performance stats. For real-time updates, please visit us on Twitter @trackviaSupport.

CURRENT STATUS

All Systems Operational

TrackVia is performing normally at this time.

RECENT SYSTEM AVAILABILITY

99.997% uptime in the last 3 months.

October 2018 99.993%
September 2018 100%
August 2018 100%

SCHEDULED MAINTENANCE

There are no maintenance events scheduled at this time.

INCIDENT HISTORY

Below is a list of incidents that have affected more than one account at once due to a single issue.

Partial impact or performance issues    Service disruption


Date/Time (MT) Duration Type Title Description
Oct 18, 2018 10:05AM 3 minutes High Memory Utilization TrackVia monitoring systems recorded high cpu load on several application servers due to excessive memory utilization.  The servers were restarted to mitigate the issue.  The offending queries to a large audit table were identified and addressed to prevent from reoccurring.

 

TRACKVIA SUPPORT

Hours of availability:
7:00 A.M. to 6:00 P.M. MT Mon-Fri

Business-critical issues are monitored outside of business hours.
Email support@trackvia.com with urgent requests.

Same-day response rate:

98%

Average hours to close a ticket:

20.8

WE’RE HERE TO HELP

Connect with the TrackVia support team and other customers in our community—ask a question, suggest features and improvements, and browse how-to articles.

To submit a support ticket, click on the help icon in the top corner of your TrackVia application.

  800-673-3302

  @TRACKVIASUPPORT

VISIT THE TRACKVIA COMMUNITY