TRACKVIA SYSTEM STATUS

Find out more about TrackVia system status, scheduled maintenance and performance stats. For real-time updates, please visit us on Twitter @trackviaSupport.

CURRENT STATUS

ALL SYSTEMS AT 100%

TrackVia service is operating normally at this time.

RECENT SYSTEM AVAILABILITY

100% uptime in the last 3 months.

August 2018 100%
July 2018 100%
June 2018 100%

SCHEDULED MAINTENANCE

We will be performing routine database maintenance on Friday, September 7th from 10PM to 12AM EDT (UTC-4).  Your account will be accessible during this time; however, you may experience a brief interruption of 1-2 minutes during the maintenance window.

INCIDENT HISTORY

Below is a list of incidents that have affected more than one account at once due to a single issue.

Partial impact or performance issues    Service disruption


Date/Time (MT) Duration Type Title Description

There have been no incidents in the past 12 months.

 

TRACKVIA SUPPORT

Hours of availability:
7:00 A.M. to 6:00 P.M. MT Mon-Fri

Business-critical issues are monitored outside of business hours.
Email support@trackvia.com with urgent requests.

Same-day response rate:

98%

Average hours to close a ticket:

20.8

WE’RE HERE TO HELP

Connect with the TrackVia support team and other customers in our community—ask a question, suggest features and improvements, and browse how-to articles.

To submit a support ticket, click on the help icon in the top corner of your TrackVia application.

  800-673-3302

  @TRACKVIASUPPORT

VISIT THE TRACKVIA COMMUNITY