Find out more about TrackVia system status, scheduled maintenance and performance stats. For real-time updates, please visit us on Twitter @trackviaSupport.
ALL SYSTEMS AT 100%
TrackVia service is operating normally at this time.
100% uptime in the last 3 months.
Routine maintenance will be performed on the TrackVia HIPAA environment on Friday, April 13th, from 10pm to 12am EDT. TrackVia accounts will be accessible during this time; however, you may experience a brief interruption (1-2 minutes) during this maintenance window.
Below is a list of incidents that have affected more than one account at once due to a single issue.
• Partial impact or performance issues • Service disruption
System connectivity errors resulted in long wait times to login. The login issues also impacted navigation within the account for a period of the incident.
Hours of availability:
7:00 A.M. to 6:00 P.M. MT Mon-Fri
Business-critical issues are monitored outside of business hours.
Email email@example.com with urgent requests.
Same-day response rate:
Average hours to close a ticket:
Connect with the TrackVia support team and other customers in our community—ask a question, suggest features and improvements, and browse how-to articles.
To submit a support ticket, click on the help icon in the top corner of your TrackVia application.