Find out more about TrackVia system status, scheduled maintenance and performance stats. For real-time updates, please visit us on Twitter @trackviaSupport.
All Systems Operational
TrackVia is performing normally at this time.
99.997% uptime in the last 3 months.
There are no maintenance events scheduled at this time.
Below is a list of incidents that have affected more than one account at once due to a single issue.
• Partial impact or performance issues • Service disruption
|Oct 18, 2018 10:05AM||3 minutes||•||High Memory Utilization||TrackVia monitoring systems recorded high cpu load on several application servers due to excessive memory utilization. The servers were restarted to mitigate the issue. The offending queries to a large audit table were identified and addressed to prevent from reoccurring.|
Hours of availability:
7:00 A.M. to 6:00 P.M. MT Mon-Fri
Business-critical issues are monitored outside of business hours.
Email firstname.lastname@example.org with urgent requests.
Same-day response rate:
Average hours to close a ticket:
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To submit a support ticket, click on the help icon in the top corner of your TrackVia application.