TRACKVIA SYSTEM STATUS

Find out more about TrackVia system status, scheduled maintenance and performance stats. For real-time updates, please visit us on Twitter @trackviaSupport.

CURRENT STATUS

ALL SYSTEMS AT 100%

TrackVia service is operating normally at this time.

RECENT SYSTEM AVAILABILITY

100% uptime in the last 3 months.

December 2017 100%
November 2017 100%
October 2017 100%

SCHEDULED MAINTENANCE


Routine maintenance will be performed within our HIPAA environment on Friday, January 19th, from 10pm to 12am EST.  TrackVia accounts will be accessible during this time; however, you may see 1 to 2 minutes of interruption during the maintenance window.

INCIDENT HISTORY

Below is a list of incidents that have affected more than one account at once due to a single issue.

Partial impact or performance issues    Service disruption


Date/Time (MT)

Duration

Type

Title

Description

03/06/2017 08:15

45 mins

Login Issues

System connectivity errors resulted in long wait times to login. The login issues also impacted navigation within the account for a period of the incident.

03/02/2017 12:47

40 mins

Database Connection Lost

A global database freeze caused system wide failures. The system was fully rebooted to restore service.

03/02/2017 11:18

89 mins

Database Connectivity

Database locking resulted in blocked connections. This caused impairment for multiple accounts.

TRACKVIA SUPPORT

Hours of availability:
7:00 A.M. to 6:00 P.M. MT Mon-Fri

Business-critical issues are monitored outside of business hours.
Email support@trackvia.com with urgent requests.

Same-day response rate:

98%

Average hours to close a ticket:

21.2

WE’RE HERE TO HELP

Connect with the TrackVia support team and other customers in our community—ask a question, suggest features and improvements, and browse how-to articles.

To submit a support ticket, click on the help icon in the top corner of your TrackVia application.

  800-673-3302

  @TRACKVIASUPPORT

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