TRACKVIA SYSTEM STATUS

Find out more about TrackVia system status, scheduled maintenance and performance stats. For real-time updates, please visit us on Twitter @trackviaSupport.

CURRENT STATUS

ALL SYSTEMS AT 100%

TrackVia service is operating normally at this time.

RECENT SYSTEM AVAILABILITY

100% uptime in the last 3 months.

May 2018 100%
April 2018 100%
March 2018 100%

SCHEDULED MAINTENANCE

There are no maintenance events scheduled at this time.

INCIDENT HISTORY

Below is a list of incidents that have affected more than one account at once due to a single issue.

Partial impact or performance issues    Service disruption


Date/Time (MT) Duration Type Title Description

03/06/2017 08:15

45 mins

Login Issues

System connectivity errors resulted in long wait times to login. The login issues also impacted navigation within the account for a period of the incident.

TRACKVIA SUPPORT

Hours of availability:
7:00 A.M. to 6:00 P.M. MT Mon-Fri

Business-critical issues are monitored outside of business hours.
Email support@trackvia.com with urgent requests.

Same-day response rate:

98%

Average hours to close a ticket:

21.2

WE’RE HERE TO HELP

Connect with the TrackVia support team and other customers in our community—ask a question, suggest features and improvements, and browse how-to articles.

To submit a support ticket, click on the help icon in the top corner of your TrackVia application.

  800-673-3302

  @TRACKVIASUPPORT

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