TrackVia provides the security that enterprises throughout the Fortune 1000 need, along with the scalability, always-on reliability and performance that they expect. From the physical security of our datacenter to granular user access levels, TrackVia provides the platform to rapidly design and deploy secure, scalable and reliable solutions for today's business problems.
Physical Security: The foundation of our physical security is our state-of-the-art SAS 70 Type II certified datacenter. In addition, we carefully screen and supervise our own employees so that only trustworthy people with impeccable backgrounds become TrackVia employees.
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Datacenter Security- SAS 70 Type II certified
- Continuous video surveillance
- Individually locked cabinets and cages
- 3-way redundant back-up power generation
- Redundant chillers
- Redundant fire suppression
- Blast walls
- Concrete bunkers
- Dry moat
- Multiple internet backbone providers
TrackVia Employment Policies- Criminal background checks on all employees
- Employees cannot access TrackVia outside of our physical office location
- Employees cannot access customer data without explicit permission from the customer at the time of access
- TrustE certification
- Regular audits of employee usage logs to detect potential unauthorized usage
Digital Security: Our digital security starts at the network level with 24/7 monitored firewalls and user authentication and ends with end-to-end encryption and IP filters.
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Network Security- 24/7 expertly managed firewall that is configured with strict base-essentials configuration
- 24/7 expertly managed intrusion detection
- Database servers cannot be accessed from the outside world - only from application servers that each have a different password and different open ports
- Use of non-standard ports for server access
- Server passwords meet strong requirements for password stringency and are rotated frequently
Advanced Cryptography- VeriSign High-grade Encryption using AES-256 256 bit signed SSL certificates to secure web site authentication and data encryption
- Specially encrypted database field type to store sensitive information such as credit card numbers and social security numbers
- IP filters limit user access to only approved physical locations, rejecting login attempts with a valid username and password from non-approved locations
Access Control / Transparency: Set and manage user access policies through a centralized console using a range of security options-from relatively open to highly secure. At the most granular level, every action taken in TrackVia is recorded and made visible, providing an audit trail of all usage by all users.
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Access Control- Record-level permissions, so that users can view/edit/add/delete only the database records that are assigned to them
- Field-level permissions, so that users can view/edit/add/delete only the database fields to which they have access
- Database-level permissions, so that only authorized administrators for each database can make changes to the database fields, options and settings
- Feature-level permissions, so that only authorized users can manipulate data and export information
- Import users and permissions from LDAP or Active Directory
- Block user access outside of specific approved locations through IP filters
Transparency- Database record changes are automatically time-stamped and user-stamped so that at any point in the future you'll be able to see who changed what, when
- Data record changes are searchable
- Full history of changes to database setups: field definitions, data types, formulas, etc.
- Access logs by user, database, and feature - down to the individual click
Centralized Management- Manage users through a centralized console, and control each user's permissions for each database in a single location
- Add, delete or update user information individually or in bulk
- Streamline screen name and password administration by using LDAP or Active Directory synchronization to integrate your organization's directory structure-including permissions, policies, and membership
- Maintain a uniform, professional image for your organization by assigning screen names based on email addresses
Data Availability: TrackVia's platform offers 99.99% reliability as well as "time machine" data recovery capabilities that allow you to roll back your data to nearly any single point in time.
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Uptime- 99.99% reliability
- No single point of failure
- Hot stand-by for each component
- No virtualization technologies
- Dedicated routers and switches
- Built for fast access and scalability
Recovery- "Time machine" data recovery allowing roll back to nearly any point in time
- Regular tape back up and off-site archival for disaster recovery
