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We have never had a customer's account compromised by a third party. Access to your data is controlled by user accounts that you set up in Trackvia. For each user, you can control which databases they have access to, and whether that access includes adding, viewing, editing, or deleting records. Those permissions in turn can be tied to whether a user is involved with a record or was the creator of a record. We don't allow usernames to be recycled, and have stringency requirements on passwords.
All Trackvia data is stored simultaneously on redundant storage devices in real time. From that redundant system, we back up all customer data every hour around the clock. We can roll your data back to any single hour in the last 30 hours, any day in the last 35 days, or any Sunday morning ever.
Our infrastructure partner (ViaWest) provides a solid hosting infrastructure built with redundancy, security and performance in mind. ViaWest's enterprise class data centers use redundant network providers, strict access control, biometric security, 24-hour interior and exterior surveillance, background checks for employees, redundant power systems and environmental controls, advanced fire suppression, and redundant on-site power generation. |