Call Center Management

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Easily manage your call center or help desk support

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Sometimes even the help desk needs a little help. The Call Center pre-built application template provides a simple way to track and manage support issues, help topics, or service requests from internal or external customers. It even includes a pre-built survey that you can send to customers following a support or help-desk engagement. As with all our application templates, this one is easily customized to meet your exact needs.

Three Big Wows:

1 Easy Data Input

Giving your help or support-desk employees a fast and easy way to input data is essential to task organization and effective time management. This template provides a ready-made data input form to make capturing data easy and accurate. Use it “as is” or customize it however you like to accommodate your specific processes.

2 Auto Generate Key Reports

Identify and resolve key customer issues faster by having real-time data at your finger tips at all times.

3 Automatic History

Every activity performed in TrackVia is automatically captures. This helps ensure you collect and keep a detailed historical record for each customer who contacts you for help or support.

Auto Generate Key Reports

Explore this app...

1. Click the button that says "Add Contact"

Once you click "Save," click the "Add Ticket" button to enter the caller's issue

2. Change the status of a ticket to "Completed"

Then visit the chart "Department SLA.." that shows the average time to close a ticket.

Getting Started

Installing or building your own Call Center Management application is fast and easy, requiring zero technical knowledge. To learn how, visit our Getting Started pages or simply sign up for a free trial.