Here are the answers to some Frequently Asked Questions regarding our pricing system:
What type of support do you provide?
We offer unlimited support by email as well as limited phone support. Our support is very hands-on and we will even schedule a private web demonstration if asked. We can help you set up your database based on your objectives and help you integrate Trackvia with your current website.
How much does Trackvia cost?
The first 14 days of Trackvia are free. After that, we offer an entry level monthly subscription fee of $30 for 3 users. We offer various pricing plans based on the number of users in your account; the more users in your account, the less you pay per user. Please see further details of our available pricing plans at www.trackvia.com/online-database-pricing.htm.
Is there a contract required or a minimum subscription period?
No. Our subscription is month-to-month, so there's no commitment required and no fees for canceling.
Are any features limited during the free trial?
No. During your free trial you'll have access to the full version of Trackvia.
Can I extend my free trial?
Yes. If you need more time to evaluate Trackvia, email us at and we'll work with you to extend your trial for a specified amount of time.
Do I get credit for the rest of my free trial if I buy now?
Yes. Your first end-of-month bill will be pro-rated to give you full credit for your 14 days free.
How am I billed?
Trackvia is billed on a month-to-month basis. We will charge your credit card at the end of each month as payment for the month just ended. We will pro-rate your first and last month, and give you full credit for the remainder of your trial period, if applicable. You will be charged for any users whose user accounts (logins) are active at the end of that month or who logged in at least once during the month.
