TrackVia allows businesses to build the applications which ensure that customer-facing operations are meeting the highest quality standards. From customer service to fulfillment operations, TrackVia enables businesses to operate above optimum quality standards ensuring customers are completely satisfied with their products and services.
TrackVia allows customer-facing departments to maximize the effectiveness of processes including the following:
- Product Availability: Track and update inventory to ensure that sales and service representatives only offer products that are on-hand.
- On-time Fulfillment: Manage product and service workflows through their various stages and use alerting features to ensure in-house and outsourced task owners meet service level agreements (SLAs).
- Product / Service Quality: Track status and completion of service requests by product, location, and rep.
- SLA Attainment: Track and manage service level attainment for various accounts, services, locations, and operations groups.
- Customer Satisfaction: Measure leading indicators of customer satisfaction and execute online customer feedback surveys in order to measure and determine primary drivers of customer loyalty.
In just a few hours, users can easily create online applications that cover the full spectrum of quality assurance processes and adhere to the unique, essential needs of their business.
