Online Database Support Engineer

TrackVia, Inc.
Product Support Engineer
Full-time

Find Success & Advancement with a Growing SaaS Leader

TrackVia is a VC-backed software company based in the Denver metro area that publishes an online database application (www.trackvia.com). Our tagline is "At Last, a Usable Database" and TrackVia's speed and ease-of-use make it a compelling solution for companies in need of a better way to track information. We've achieved 24 consecutive months of revenue growth, and we're just getting started. Our founders have previously created and managed successful technology startups, and have built a work environment that's fun, challenging, and rewarding. One of our investors is an early Google employee who's now retired, and who believes the same can happen for TrackVia's early employees - could this be you?...

Product Support Engineer

We consider our Product Support Engineers to be our most valuable, and valued, employees. More than anyone else in the company, they impact our future success by interacting with our customers and prospects "where the rubber meets the road." Providing outstanding product support is one of our key competitive advantages, and it takes an especially talented person to fill this position. So, we ensure that it's a rewarding position in terms of compensation and growth opportunities. If you have great interpersonal skills, excellent phone- and written-communication skills, and are adept in HTML and JavaScript, this is a position for you - especially if you never thought you'd be interested in a support position. Everyone in the company, including the founders, continues to participate in front-line customer support, and will work side-by-side with you to solve problems.

In this position, you'll have great impact not only on our customers and prospects, but you'll also play a key role in shaping our product development and marketing strategy, as you analyze and convey the feedback you receive from customers.

Your primary activities will be providing phone- and email-based support to our customers and prospects, as well as interacting with our product development and marketing teams. You'll need to quickly become proficient with TrackVia (the application) and be able to translate customers' descriptions of their processes into data models that fit well in TrackVia. As TrackVia's front-line representative to our customers and prospects, such intangibles such as problem-solving skills, analytical ability, good manners, good grammar, patience, and ability to "sell" are critical.

The ideal candidate will have advanced familiarity with Excel and Access (or Filemaker), with HTML, and basic familiarity with JavaScript.

Key duties and skills required of the Product Support Engineer:

Duties include:

Provide product support to customers and prospects via telephone and email
Provide advanced recommendations and database advice to customers and prospects
Provide automated data scrubbing and import using advanced Excel formulas
Provide HTML assistance to our customers who're using our web form builder, and to our customers who're using HTML email templates with our email campaign service
Write JavaScript widgets to assist our customers who need advanced capabilities for their TrackVia web forms
Provide TrackVia account configuration and setup (building filtered/formatted reports, designing web forms, designing customers' email campaign templates, setting user permissions, etc.)
Customer training and online product demonstrations
Create product customizations using TrackVia's customization tools

Job requirements (in order of importance):

Strong, pragmatic analytical ability: ability to understand customer's business processes and create data models appropriate for TrackVia
Excellent written communication skills: clarity, brevity, grammar
Excellent verbal communication skills: articulateness, patience, listening skills, pleasant manner
Technical expertise: HTML; JavaScript; knowledge of databases systems, data analysis, and Excel; quantitative skills; ability to learn new technologies and programming languages quickly
Professionalism: promptness, attention to detail, organization

Compensation for this position will be commensurate with skills and experience, and includes health, dental and vision insurance (after 90 days of employment), plus stock options. To apply for this position, please send your resume to careers@trackvia.com.

	Product Support Engineer TrackVia, Inc. Product Support Engineer Full-time Find Success & Advancement with a Growing SaaS Leader TrackVia is a VC-backed software company based in the Denver metro area that publishes an online database application (www.trackvia.com). Our tagline is "At Last, a Usable Database" and TrackVia's speed and ease-of-use make it a compelling solution for companies in need of a better way to track information. We've achieved 24 consecutive months of revenue growth, and we're just getting started. Our founders have previously created and managed successful technology startups, and have built a work environment that's fun, challenging, and rewarding. One of our investors is an early Google employee who's now retired, and who believes the same can happen for TrackVia's early employees - could this be you?... Product Support Engineer We consider our Product Support Engineers to be our most valuable, and valued, employees. More than anyone else in the company, they impact our future success by interacting with our customers and prospects "where the rubber meets the road." Providing outstanding product support is one of our key competitive advantages, and it takes an especially talented person to fill this position. So, we ensure that it's a rewarding position in terms of compensation and growth opportunities. If you have great interpersonal skills, excellent phone- and written-communication skills, and are adept in HTML and JavaScript, this is a position for you - especially if you never thought you'd be interested in a support position. Everyone in the company, including the founders, continues to participate in front-line customer support, and will work side-by-side with you to solve problems. In this position, you'll have great impact not only on our customers and prospects, but you'll also play a key role in shaping our product development and marketing strategy, as you analyze and convey the feedback you receive from customers. Your primary activities will be providing phone- and email-based support to our customers and prospects, as well as interacting with our product development and marketing teams. You'll need to quickly become proficient with TrackVia (the application) and be able to translate customers' descriptions of their processes into data models that fit well in TrackVia. As TrackVia's front-line representative to our customers and prospects, such intangibles such as problem-solving skills, analytical ability, good manners, good grammar, patience, and ability to "sell" are critical. The ideal candidate will have advanced familiarity with Excel and Access (or Filemaker), with HTML, and basic familiarity with JavaScript. Key duties and skills required of the Product Support Engineer: Duties include: Provide product support to customers and prospects via telephone and email Provide advanced recommendations and database advice to customers and prospects Provide automated data scrubbing and import using advanced Excel formulas Provide HTML assistance to our customers who're using our web form builder, and to our customers who're using HTML email templates with our email campaign service Write JavaScript widgets to assist our customers who need advanced capabilities for their TrackVia web forms Provide TrackVia account configuration and setup (building filtered/formatted reports, designing web forms, designing customers' email campaign templates, setting user permissions, etc.) Customer training and online product demonstrations Create product customizations using TrackVia's customization tools Job requirements (in order of importance): Strong, pragmatic analytical ability: ability to understand customer's business processes and create data models appropriate for TrackVia Excellent written communication skills: clarity, brevity, grammar Excellent verbal communication skills: articulateness, patience, listening skills, pleasant manner Technical expertise: HTML; JavaScript; knowledge of databases systems, data analysis, and Excel; quantitative skills; ability to learn new technologies and programming languages quickly Professionalism: promptness, attention to detail, organization Compensation for this position will be commensurate with skills and experience, and includes health, dental and vision insurance (after 90 days of employment), plus stock options. To apply for this position, please send your resume to careers@trackvia.com.